How can we help you?
Gain time! All FAQs can be found here.
Find the answer to your question in just a few clicks!
How do I change my ticket?
You can change your ticket using your reservation number; just fill in the ticket number and the ticket holder’s surname. .
You can also change the dates, chose, add or cancel a service (according to availability) and pay any fare difference directly by credit card.
What Covid-19 health regulations have been put in place on board?
Health regulations have been put in place on all our vessels to ensure that you have a safe journey. Boarding is made with all the necessary health precautions and access to your cabin is given without contact. Social distancing and Covid-19 health measures are maintained throughout the crossing. Cleaning and disinfection procedures have been put in place on all our ships.
Specific Covid-19 measures apply to different destinations; we advise that you consult our site before departure.
> Consult all information concerning Covid-19 health measures
Will I receive my ticket once I have paid?
No, you won’t receive a ticket; you will receive an email confirming your purchase and giving you a reservation number and travel summary.
You will then be able to check in and obtain your boarding pass 7 days before departure.
Do not worry if you can’t check in online; you will be checked in automatically prior to departure and you will receive an email indicating how to download your boarding card.
What is the boarding procedure?
You must have your valid identity documents (ID card, passport or, for the Toulon/Nice to Corsica lines, a valid driving licence) with you on the day of departure as well as your ticket or boarding card
If you are a foot passenger, you must report for boarding 30 minutes before departure. If you are boarding with a vehicle, you must report for boarding at least 1 hour before departure.
For security reasons you must give all passenger ID details before departure.
How will I know if crossing changes are made close to my boarding time?
Should bad weather conditions develop, your departure may be modified close to your boarding time.
If this is the case, you will be contacted by text or email. Consequently, we strongly advise you check your inbox (including your junk mail) as well as your text messages regularly before departure.
We remind you that you must report for boarding at least one hour before departure.
You can check the status of your crossing on our website at any time using the ticket number and the ticket holder’s surname.
Reserving your trip
Buying a ticket
- How to obtain a quote
- Time to Think
- Standard fare conditions
- Flex fare conditions
Reserving a service
- How to make a reservation for a vehicle
- Making a reservation for a child
- Making a reservation for persons with reduced mobility (PRM)
- Sleeping accommodation
Changing / cancelling a ticket
- Where can I change my ticket
- Will I receive my ticket once I have paid?
- How do I cancel my ticket ?
- How do I make a change to my vehicle reservation ?
- How do I add my pet ?
- Making a reservation for a dog
- Making a reservation for a cat or small animal
- Making a reservation for a horse
- What are the advantages?
- May I add insurance to my ticket?
Special offers and reservations
- Making a reservation for several vehicles
- Making a group reservation
Your travel conditions
- ID documents
- Security measures
- Check-in time
- Cabin equipment
- Restaurant opening times
- On-board hygiene
- On-board services (nursery, ship’s doctor, WiFi…)
- Left-luggage office
Your return journey
Information / Claims
- Crossing delays of less than 2 hours
- Crossing delays due to bad weather conditions
- My rights should the crossing be delayed
- Accident/damage sustained on the car deck
- Lost property